[{"_1":2,"_211":-5,"_212":-5},"loaderData",{"_3":4,"_11":12,"_197":198},"root",{"_5":6,"_7":8,"_9":10},"brandSlug","biotene","locale","en-us","googleTagManagerId","GTM-WLZTWKZ","routes/($locale)",{"_7":8,"_5":6,"_13":14,"_15":-7,"_16":17,"_18":19,"_195":30,"_196":30},"brandName","Biotene","subBrandSlug","surveyUrl","https://survey.haleon.com/help-center","topics",[20,78,101,116,139,161,175,180],{"_21":22,"_23":24,"_25":26,"_27":28,"_29":30,"_31":30,"_32":30,"_33":34,"_35":30,"_36":37,"_38":39,"_40":41,"_42":43},"title","Biotene Product Availability","slug","biotene-product-availability","description","Have questions about the availability of a specific Biotene product? Need tips on what to do if your favourite product is discontinued or sold out? We're here to help!","whereToBuy",true,"joinHuddle",false,"supportForHP","careers","contactReason","GeneralQuestions","restrictedContent","approvalId","PM-US-ADV-24-00499","order",1,"targetAudience","Consumers","articles",[44,60,69],{"_21":45,"_23":46,"_47":48,"_49":50,"_51":52,"_53":54,"_36":55,"_56":57,"_58":59},"How can I check product availability for my preferred Biotene?","How-can-I-check-product-availability-for-my-preferred-Biotene","publishedDate","2024-11-28T11:11:29.000+0000","rawHtml","

We are committed to ensuring that our range of Biotene products are readily available for our consumers. However, there may be times when certain items become out of stock due to unanticipated demand, affecting product availability. We understand the inconvenience this may cause and appreciate your understanding.

Checking product availability

To check the availability of our family of brands, including Biotene and more, we recommend visiting the Where to Buy section on the Haleon Huddle website. This section lists the retailers who we supply to regularly the product of your choice. Please note that availability and out of stock products may vary between different retailers and locations, so you may wish to check with multiple retailers.

What to do if a product is sold out

If you find that a product is sold out, we encourage you to check back regularly as we work diligently to restock our products with our retailer partners. You may also wish to explore alternative retailers listed in the 'Where to Buy' section, as they may have remaining stock.

Can I buy products directly from you?

Unfortunately, it’s not currently possible to purchase products directly from us.

What should I do if I can no longer find a particular product?

From time to time, we may discontinue certain products. You can find out more about discontinued products here.

","summary","Products sometimes sell out due to unanticipated demand. If you want to know more about product availability, we suggest checking our Where to Buy page for retailers who regularly stock our products.","keywords","availability, stock issues, sold out, out of stock, product availability, out of stock products, product out of stock, sold out product, product sold out","PM-US-4WAYS-24-00004","articleId","ka0bO0000000OS9QAM","priority",6,{"_21":61,"_23":62,"_47":63,"_49":64,"_51":65,"_53":66,"_36":55,"_56":67,"_58":68},"I’ve heard that my preferred Biotene product has been discontinued","I-ve-heard-that-my-preferred-Biotene-product-has-been-discontinued","2024-11-28T11:15:35.000+0000","

We strive to provide a wide range of Biotene products to meet your diverse needs. However, there may be times when certain products are discontinued. We understand that this may be disappointing, especially if the Biotene product was a favourite of yours. This article aims to provide some insight into why products are sometimes discontinued and what you can do in case of a product discontinuation.

Why products are discontinued

Product discontinuation is a common occurrence in the consumer goods industry and is not unique to Haleon. There are several reasons why a product might be discontinued:

Market demand: If a product isn't selling as well as expected, it may be discontinued to make way for new or more popular products.

Supply chain:  Sometimes, challenges with the availability or viability of required ingredients for manufacturing a product result in the product’s discontinuation.

Regulatory changes: Changes in regulations or standards can sometimes make the production of a product unfeasible.

Innovation: At Haleon, we are constantly innovating and improving our product line. Sometimes, this means discontinuing an older product to make way for a new and improved version.

What to do if a product is discontinued

If your preferred product has been discontinued, we understand your disappointment. Please share your thoughts and feedback with us using the contact form below. Consumer feedback is vitally important to us.

While we can't guarantee the return of discontinued products, we encourage you to explore our Biotene website to find similar products that may meet your needs. Our commitment to innovation and quality means we are always working to provide you with a range of products that cater to your preferences and requirements. You can also check all Haleon’s brands and products on the Haleon Huddle website.

","We sometimes discontinue products for a variety of reasons. If your favourite product has been discontinued, we suggest checking our brand websites for similar products you may be interested in.","availability, stock issues, sold out, product discontinued, discontinued products, Product discontinuation","ka0bO0000000OdRQAU",5,{"_21":70,"_23":71,"_47":72,"_49":73,"_51":74,"_53":75,"_36":55,"_56":76,"_58":77},"As a consumer, can I get product samples for Biotene?","As-a-consumer-can-I-get-product-samples-for-Biotene","2024-11-28T12:53:46.000+0000","

Unfortunately, we do not provide Biotene product samples directly to consumers at this time. However, we encourage you to visit your local retailer or pharmacy where our Biotene products are available. Often, these outlets offer promotional deals or smaller pack sizes for trial purposes.

Additionally, healthcare professionals may have free product samples available and can provide personalized advice on which of our products may be most suitable for your specific needs.

You might also be interested to know that we offer over $70 worth of coupons and savings across Haleon’s brands on the Haleon Huddle website. You can find out more about coupons here.

Thank you for your interest in Biotene products.

","We currently do not provide samples to consumers. We encourage you to visit your local retailer or pharmacy where our products are available. Often, these outlets offer promotional deals or smaller pack sizes for trial purposes.","Samples, samples request, try, product samples, request for samples, how to get free sample products, free product samples","ka0bO0000000PCvQAM",4,{"_21":79,"_23":80,"_25":81,"_27":30,"_29":28,"_31":30,"_32":30,"_33":82,"_35":30,"_36":37,"_38":83,"_40":41,"_42":84},"Coupons","coupons","If you're looking for coupons to unlock savings or need help with printing and using coupons, we're here to help!","CouponsPromotionsPrice",2,[85,93],{"_21":86,"_23":87,"_47":88,"_49":89,"_51":90,"_53":91,"_36":55,"_56":92,"_58":59},"Where can I find Biotene coupons?","Where-can-I-find-Biotene-coupons","2025-01-03T11:17:12.000+0000","

To unlock savings with exclusive coupons, we invite you to join the Haleon Huddle at https://haleonhuddle.com/en-us/. Haleon Huddle is a platform that brings together all Haleon healthcare brands, offering personalized health and wellness tips, content, and big savings on products including Biotene and more. To access coupons, visit  www.HaleonHuddle.com and click on the "Coupons" tab. You need to verify your email address to be able to receive emails including coupons.

Joining Haleon Huddle allows you to receive communications across a variety of health and wellness topics based on your selected interest areas. You can expect to receive 2-4 emails per month, which will include the latest news relevant to your health needs and savings on Haleon products.

Haleon Huddle offers over $70 worth of health coupons and savings across Haleon’s brands including Biotene. The discount amount varies per product, ranging from $1 to $5 off. These coupons can be used at most retailers across the country, including Walmart, CVS, Rite-Aid, and Target. To use your discount coupons in a store, you need to print the coupons and bring it with you. Scan the barcode at the register to apply your discount. Make sure you have printed your coupon on paper as some retailers do not accept coupons scanned off a mobile phone or electronic device.

The coupon center is always available, but each coupon can only be printed and used twice every six months. Coupons expire at the end of every calendar year. Once you activate the coupon by printing it or saving it as a PDF, you can use it right away.

Haleon Huddle is completely free for consumers. We're here to support your journey to a healthier and happier life.

","To unlock savings with exclusive coupons, we invite you to join the Haleon Huddle. Haleon Huddle is a platform that brings together all Haleon healthcare brands, offering personalized health and wellness tips, content, and big savings on products including Biotene and more.","Coupons, Discounts, Prices, Reduction, Promotions, Huddle, find coupons, discount coupons, health coupon, health and wellness tips, health and wellness topics","ka0bO0000000kCXQAY",{"_21":94,"_23":95,"_47":96,"_49":97,"_51":98,"_53":99,"_36":55,"_56":100,"_58":68},"I am having difficulty with printing Biotene coupons","I-am-having-difficulty-with-printing-Biotene-coupons","2024-11-28T11:25:05.000+0000","

If you are experiencing problems with printing coupons for Biotene on your device, we recommend trying the steps below:

Restart your device

Clear browsing history

Clear cache and cookies

Use another device if you are still experiencing issues

The process to clear your browsing history, cache, and cookies varies depending on your device and the internet browser you use. Most internet browsers and devices provide detailed steps online for your convenience.

Please note that some retailers do not accept Biotene coupons printed on a device and require paper-printed coupons.

Each coupon can be printed and used twice every six months. If you have already redeemed a Biotene coupon at this limit, this may be the cause of the issues with printing.

","If you are having trouble printing your coupons, please try restarting your device, clearing your cache and cookies or use another device. If you are still experiencing issues after this, please reach out to us. \r\n\r\nPlease note that some retailers do not accept coupons displayed on a device and require the coupons to be printed on a piece of paper.","Coupons, Discounts, Prices, Reduction, Promotions, Printed Coupons, Printing Coupons","ka0bO0000000OjtQAE",{"_21":102,"_23":103,"_25":104,"_27":30,"_29":30,"_31":30,"_32":30,"_33":105,"_35":30,"_36":37,"_38":106,"_40":41,"_42":107},"Reimbursement Process","reimbursement-process","Need help with requesting a reimbursement? Want to find out about the reimbursement process or specific steps? We're here to help make it easy and straightforward!","Reimbursement",3,[108],{"_21":109,"_23":110,"_47":111,"_49":112,"_51":113,"_53":114,"_36":55,"_56":115,"_58":59},"How do I make a reimbursement request if I have a problem with a Biotene product?","How-do-I-make-a-reimbursement-request-if-I-have-a-problem-with-a-Biotene-product","2024-12-17T13:30:16.000+0000","

If you're not happy with a Biotene product, we're here to help. The steps below outline how you can submit a reimbursement request:

Find your receipt: Keep your receipt or proof of purchase ready, you will need it while submitting your reimbursement request. The proof of purchase must show the date of purchase as well as the name of the retailer. If you purchase the product via a retailer that also offers a marketplace, such as Amazon or Walmart, the proof of purchase must also specify who the order was sold & shipped by, as these retailers allow third party sellers not affiliated with Haleon.

Provide the required information: By filling this form, give us your contact details, product information, and why you want a reimbursement. The more details, the better.

Submit the reimbursement request: After checking all the details, please submit the form.

Wait for our reply: Our team will look at your request and get back to you promptly.

Please note that, if eligible, all our reimbursement is in form of a digital gift card which you will be able to use on any Biotene or other Haleon products. To check all our brands, including Biotene and more, we recommend visiting this page on Haleon Huddle website.

An email address will be required to receive the reimbursement. Your email address will not be used for marketing purposes. Please note, in some circumstances we may ask for you to return the product to us.

If you are looking for a refund or replacement, please contact the retailer you bought the product from as unfortunately we cannot issue refunds or replacements.

","Fill the contact form to request a reimbursement.","Refund, Refund request, Gift card, Reimbursement, Gesture, Reimbursement request, Reimbursement request form, Refund process, Product return","ka0bO0000000VTdQAM",{"_21":117,"_23":118,"_25":119,"_27":30,"_29":30,"_31":28,"_32":30,"_33":120,"_35":28,"_36":37,"_38":77,"_40":121,"_42":122},"Healthcare Professionals Inquiries","healthcare-professionals-inquiries","Are you a healthcare professional and need assistance with common inquiries? Want to learn more about how to contact a Haleon representative or request a sample? We’re here to provide you with specific instructions.","HealthcareInquiries","Others",[123,131],{"_21":124,"_23":125,"_47":126,"_49":127,"_51":128,"_53":129,"_36":55,"_56":130,"_58":59},"I am waiting for my registration on the Haleon Health Partner website to be verified","I-am-waiting-for-my-registration-on-the-Haleon-Health-Partner-website-to-be-verified","2025-01-03T11:46:27.000+0000","

We have launched our Haleon Health Partner platform to facilitate our relationships with healthcare professionals for various Haleon brands including Biotene.

If you have registered on the website, you can rest assured we are working hard to validate your registration as fast as possible. However, our manual process to fully validate your account can take time.  

Please avoid making any additional updates to your profile during this time, as it will reset your position in the queue. 

Once processed, we'll send you an email confirmation. We appreciate your patience.

If you have any further questions, you can review the frequently asked questions for registration on Haleon Health Partner here.

","Our process is manual and can take a few days. Please avoid updating your profile during this time, as it will reset your position in the queue.","Representative, rep, request, register, wait, approval, awaiting, time","ka0bO0000000kIzQAI",{"_21":132,"_23":133,"_47":134,"_49":135,"_51":136,"_53":137,"_36":55,"_56":138,"_58":68},"How can I request an oral health representative for Biotene?","How-can-I-request-a-Haleon-sales-representative-for-Biotene","2024-12-18T13:01:59.000+0000","

As a healthcare professional specialized in oral health, you can receive dedicated support from a Haleon representative through our Haleon Health Partner platform.

To request an oral health representative, please visit and register on https://www.haleonhealthpartner.com/. Once on the platform within the Oral Health category section, you'll see an option to request a conversation with a representative by clicking the pop-out “Request a rep” button on the right side of your screen.

Haleon Health Partner was created to facilitate the relationships between Haleon and healthcare professionals, as well as creating a community in the industry. On this website, you can access detailed Biotene product specifications, the latest research findings, and clinical studies related to our products. You can find more details about Haleon Health Partner here. Please note that access to Haleon Health Partner is exclusively available for verified healthcare professionals.

We invite you to explore Haleon Health Partner and make full use of this valuable resource in your practice.

","As a healthcare professional, you can contact a Haleon representative through our dedicated platform, Haleon Health Partner.","Representative, rep, request","ka0bO0000000fcfQAA",{"_21":140,"_23":141,"_25":142,"_27":30,"_29":30,"_31":30,"_32":30,"_33":143,"_35":30,"_36":37,"_38":68,"_40":121,"_42":144},"Wholesaler / Supplier Inquiries","wholesaler-supplier-inquiries","Interested in doing business with Haleon? Whether you're interested in supplying goods and services to Haleon, or purchasing our products as a wholesaler, all the information you need is available here.","WholesalerSupplierInquiries",[145,153],{"_21":146,"_23":147,"_47":148,"_49":149,"_51":150,"_53":151,"_36":55,"_56":152,"_58":59},"I would like to become a service or product supplier for Biotene","I-would-like-to-become-a-service-or-product-supplier-for-Biotene","2025-01-03T11:53:31.000+0000","

Becoming a service or product supplier for Biotene

Becoming a supplier for Haleon, a global leader in consumer healthcare, is a rewarding opportunity that offers the potential for growth, collaboration, and global exposure. Haleon's portfolio includes renowned brands like Biotene and more.

You can learn more about our brands here: https://www.haleon.com/our-brands

Step 1: Understand Haleon's values and expectations

Before initiating the process, it's crucial to understand Haleon's commitment to quality, safety, and sustainability. Haleon seeks suppliers who share these values and can consistently deliver high-quality products and services.

Step 2: Register your interest

To submit your interest to become a Haleon products or goods supplier, please send an email to procurement.enquiries@haleon.com and provide the following information in your email:

Company Name

Company Overview & Profile, Geography or Market covered.

Products and/or services offered and spend category/commodities details.

Company URL

Key Contact Details (Email ID & Phone)

Please note that if you do not include the above information in your email, your interest will not be considered.

Step 3: Await feedback

Once you've submitted your registration form, the Haleon procurement team will review your application. If your company meets Haleon's requirements, the team will reach out to you for further discussions.

Step 4: Establish the partnership

If your application is successful, you'll enter into a supplier agreement with Haleon. This agreement will outline the terms and conditions of your partnership, including quality standards, delivery schedules, and payment terms.

","To learn more about becoming a Haleon supplier, please visit our dedicated website https://supplier.haleon.com/","Supplier, procurement, partnership, collaboration, product supplier, good supplier","ka0bO0000000kKbQAI",{"_21":154,"_23":155,"_47":156,"_49":157,"_51":158,"_53":159,"_36":55,"_56":160,"_58":68},"How can I become a wholesaler for Biotene?","How-can-I-become-a-wholesaler-for-Biotene","2025-01-03T11:58:46.000+0000","

How to become a wholesaler

We're thrilled that you're interested in becoming a wholesaler for Haleon’s wide range of brands including Biotene. We're here to guide you every step of the way.

Step 1: Get to know us

Before you dive in, take some time to familiarize yourself with Biotene and our other brands. From Sensodyne to Centrum, Advil to Theraflu, and many more, we offer a diverse portfolio of products that cater to a wide range of consumer needs. Understanding our products will help you make the best decisions for your business.

You can learn more about our brands here: https://www.haleon.com/our-brands

Please note that Haleon has the following Direct Customer Qualifications, including:

Minimum annual purchase volume of $1,000,000

Minimum of 500 lbs. per Original Order / Consolidated Bill of Lading (CBOL)

Average of 2,000 lbs per bracket policy.

Step 2: Reach out to us

We have a dedicated team ready to assist you with your wholesaling journey. You can reach out to us at ushaleonaccountinquiry@haleon.com. Our team is committed to providing you with all the information you need and answering any questions you may have.

Step 3: Let's talk business

Once you've reached out, our team will guide you through the process of becoming a wholesaler. We'll discuss the terms and conditions, pricing, delivery, and all other details to ensure a smooth and successful partnership.

Step 4: Welcome to Haleon

After everything is set, you'll officially become a Haleon wholesaler. You'll have access to our high-quality products and be part of our global network.

Wholesale pricing

Please note that, for security and business confidentiality reasons, we provide our pricing information only to our approved wholesalers for Haleon, once a new account set-up is completed.

If you have any questions or you need further assistance, you can contact us at ushaleonaccountinquiry@haleon.com.

","To apply to become a wholesaler with Haleon, please reach out to ushaleonaccountinquiry@haleon.com and our team will be in touch to guide you through the process.","wholesale, distributor, supplier, Wholesale account, Wholesale Pricing, Become a wholesaler","ka0bO0000000kMDQAY",{"_21":162,"_23":163,"_25":164,"_27":30,"_29":30,"_31":30,"_32":30,"_33":165,"_35":30,"_36":37,"_38":59,"_40":121,"_42":166},"Brand Collaborations / Sponsorships","brand-collaborations-sponsorships","Whether you're looking to partner with us on a project or seek sponsorship, we provide guidance on the most commonly asked questions.","SponsorshipBrandCollaborations",[167],{"_21":168,"_23":169,"_47":170,"_49":171,"_51":172,"_53":173,"_36":55,"_56":174,"_58":59},"Sponsorship, donations, and becoming a healthcare influencer for Biotene","Sponsorship-donations-and-becoming-a-healthcare-influencer-for-Biotene","2025-01-03T12:04:19.000+0000","

We are always excited to hear from individuals who resonate with our brand and wish to help us expand our reach.

If you would like to collaborate with us, please contact our US Media Relations Team directly with your proposal: USmediarelations@haleon.com.

Sponsorship and donations 

Biotene is part of the Haleon brand portfolio. Haleon’s social impact goal on health inclusivity is to empower millions of people a year to be more included in opportunities for better everyday health, empowering 50 million people a year by 2025. We have identified three barriers to health inclusivity which we believe we are best placed to tackle: health literacy, healthcare accessibility and bias and prejudice. As part of our health inclusivity goal, we also regularly partner with charities, including Smile Train and Direct Relief. You can learn more about our approach to health inclusivity here: https://www.haleon.com/our-impact/health-inclusivity 

If you’d like to discuss sponsorship or donations, please contact our US Media Relations Team directly: USmediarelations@haleon.com. Our team will review your message and respond as soon as possible. 

Collaborating with Biotene as a healthcare influencer  

We are always excited to hear from healthcare social media influencers who resonate with our brand and wish to help us expand our reach.  

If you would like to collaborate with us, please contact our US Media Relations Team directly with your proposal: USmediarelations@haleon.com.  

","To register your interest for a sponsorship or donation, please send us an email. Our team will review it and get back to you.","Influencer, Social Media, Collaborate, Collaboration, Promotion, Advertising, Partnership, Instagram, TikTok","ka0bO0000000kFmQAI",{"_21":176,"_23":32,"_25":177,"_27":30,"_29":30,"_31":30,"_32":28,"_33":176,"_35":30,"_36":37,"_38":178,"_40":121,"_42":179},"Careers","Interested in joining our company? We're here to help you navigate your inquiries about working at our world-leading consumer health company.",7,[],{"_21":181,"_23":182,"_25":183,"_27":30,"_29":30,"_31":30,"_32":30,"_33":184,"_35":30,"_36":37,"_38":185,"_40":41,"_42":186},"Privacy Requests","privacy-requests","Find out about the specific steps for managing requests relating to your personal data at Haleon. We take your privacy seriously.","PrivacyRequests",8,[187],{"_21":188,"_23":189,"_47":190,"_49":191,"_51":192,"_53":193,"_36":55,"_56":194,"_58":59},"How can I manage my personal data with Biotene?","How-can-I-manage-my-personal-data-with-Biotene","2024-11-28T10:57:00.000+0000","

Biotene is part of the Haleon portfolio of brands.    
At Haleon, we understand that privacy is important to you and we are committed to treating your personal information with care and integrity. You can visit our privacy website using the link below to review our Privacy Principles and to find our contact details so that you can highlight any concerns or exercise your rights: https://www.privacy.haleon.com/en-us/

If you want to exercise your rights, have any questions about this privacy notice, need more information or would like to raise a concern, please contact our privacy team here.

","Any request related to your personal data at Haleon can be made on the Haleon Privacy Web Form. Your request will be handled by our Privacy Team as soon as possible.","IRR, Individual Rights Request, Privacy, subscribe, unsubscribe, remove, mailing, delete, anonymize, data management","ka0bO0000000OTlQAM","isMultibrand","useBasicLayout","routes/($locale).(topics).($topic).(articles).($article).contact-form",{"_21":199,"_200":201,"_25":201,"_202":203,"_204":205,"_5":6,"_13":14,"_209":210},"Contact Form","metaTitle","Biotene Contact Form | Haleon Help Center","article",{"_21":70,"_23":71,"_47":72,"_49":73,"_51":74,"_53":75,"_36":55,"_56":76,"_58":77},"topic",{"_21":22,"_23":24,"_25":26,"_27":28,"_29":30,"_31":30,"_32":30,"_33":34,"_35":30,"_36":37,"_38":39,"_40":41,"_42":206},[207,208,203],{"_21":45,"_23":46,"_47":48,"_49":50,"_51":52,"_53":54,"_36":55,"_56":57,"_58":59},{"_21":61,"_23":62,"_47":63,"_49":64,"_51":65,"_53":66,"_36":55,"_56":67,"_58":68},"reCaptchaSiteKey","6LeFfjUqAAAAADeZpQOija1pDIylzlzNBJ30t730","actionData","errors"]

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